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jesse korenHow Do You Handle Dissatisfied Clients? The Most Costly Business Mistake
Guest Blog, Jesse Koren

Happy to share for today's blog, this excellent post from my current business coach, Jesse Koren.

Years ago, (before we had a solid Rock Star team) our team members complained about being "understaffed," and we didn't provide the exceptional client care that we do today.

In those days, if a client had a billing issue or just needed a little support, they would email, and probably wait for a few days to get an answer. You can imagine how frustrating that was for our clients.

One morning, I woke up to a really nasty email in my inbox.

You know the kind of email where someone is REALLY angry and treats you as if you are a terrible person? In other words, they are making you wrong.

I felt like I had been socked in the stomach. Immediately, I started making him wrong, too…and I wanted him to know HE was wrong!

And then I caught myself. I breathed into this reaction of mine and stepped away from the computer. I know this place of making someone wrong – it's very seductive.

And not only is it seductive, it's the most costly business mistake you can make. 

Because when you make people wrong, you close your heart and your mind. Not only does it prevent you from offering your gifts, it also prevents you from receiving all the amazing opportunities coming your way.

Later that morning, I had a team meeting to lead. And then I had a conversation with a friend of ours who wanted to introduce us to thousands of his best clients.

I realized I don't have time or energy to waste on making anyone wrong. (Even though it's so seductive…)

So, I asked myself a question: "How can I reply to this man in a way that would leave him and me in a better place?"

Because that truly is the essence of Heartselling™. A Master Heartseller™ leaves people in a better place, no matter what. Instead of fighting against people, you stand for them. (Gossip is another way that people "fight against" others, and it's a very costly business mistake, too.)

If you're going to dedicate your life to serving people, you better believe that some of them will make you wrong, no matter how good your intentions are. And when they do, how you handle it will be a key factor in your success.

I ended up responded to him in a way that inspired me and empowered him. I took responsibility for what I needed to take responsibility for and acknowledged him for the man that I know him to be.

And then I let it go.

How was I able to let this go?

Well, Sharla and I have a lot of practice, as workshop leaders and business owners, letting go of making people wrong, on the spot. After years and years of practice, it's finally almost second nature to "let go" rather than make the costly business mistake of making others wrong.

So here are 4 powerful steps you'll want to take to "let go" instead of "make wrong:"

  1. Realize it's not personal. The reaction you're getting has more to do with something that happened in the person's past than it has to do with what actually happened with you.
  2. Ask yourself, "What part of this can I take responsibility for?" This is the paradox – and the growth opportunity – in this situation. If you can't find at least a small ounce of truth in having some responsibility in this scenario, look deeper!
  3. Think about the impact on your day (or possibly weeks) if you choose to hang on to this "make wrong." (When was the last time you stewed over being angry with someone and how much did you accomplish in moving towards your vision during that time?)
  4. Find compassion for the other person and wish them the best (you can either wish them well silently or engage in a loving and compassionate manner to let them know).

When you let go of making other people wrong and instead point your feet towards where you intentionally want to go, the Universe will certainly bring more positive opportunities your way.

In our case, we used these steps, and also figured out the hard way that we needed to provide better service to our clients.

Are you willing to practice "letting go" instead of "making wrong?"

Jesse Koren is an Award-Winning  Million Dollar Mentor, and is among the world’s leading experts in helping conscious entrepreneurs make over six figures in their business.  Along with his wife Sharla Jacobs, Jesse figured out an effective and heart-based method for attracting tons of new clients and has taught their step-by-step system to over 20,000 people. They have contributed over $100,000 to causes they believe in and have given over 6 million dollars in scholarships to their 2-day live event, the Client Attraction Summit. To learn how to come on Full Scholarship visit:

Do you need help getting ideal clients and making more money with less effort and more fun? Schedule a complimentary MMM Strategy Session with me to identify which of the three keys of creating a successful business you are missing–Marketing, Mindset or Manifesting principles–and IMMEDIATE steps to take so you can get more clients and make a difference in more lives!

Your partner in success,

Lisa Smith
Marketing, Mindset & Manifesting Coach

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