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oh no faceOh No–I Lost A Client When I Raised My Rates!

One of my clients recently sent me an email telling me she lost her first long-time client as a result of her fee increase and change in service structure. She said it didn't feel good.

We made these changes in order to grow her business and help people in a bigger way, and devised a plan to phase her long-time, loyal clients into the new structure and fees and communicate with them about the changes and the benefits to them.  

She was totally congruent about the change, and until now all of her current clients were okay with it as well. But when she encountered the first one who said they would not be continuing to come see her, the "Oh no!" thought came in and she started to doubt and feel bad/sad about losing someone she had worked with and developed a relationship with over the years. Here's some perspective and a tapping script I shared with her:

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jesse korenHow Do You Handle Dissatisfied Clients? The Most Costly Business Mistake
Guest Blog, Jesse Koren

Happy to share for today's blog, this excellent post from my current business coach, Jesse Koren.

Years ago, (before we had a solid Rock Star team) our team members complained about being "understaffed," and we didn't provide the exceptional client care that we do today.

In those days, if a client had a billing issue or just needed a little support, they would email, and probably wait for a few days to get an answer. You can imagine how frustrating that was for our clients.

One morning, I woke up to a really nasty email in my inbox.

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crabs in bucketAre You Listening to Crabs in a Bucket?

Do you find yourself being dragged down by other people's pessimistic opinions or negative comments to you? This is like the story of crabs in a bucket.

The story goes that you can throw a bunch of crabs in a bucket and they'll all be climbing all over each other in a frenzy. And if one crab starts to move to the top and climb out of the bucket…

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information-hoarderEliminate Your Information-Hoarder Ways in 3 Simple Steps!
Araceli Gonzalez, Guest Blog

Meet Sally, an information hoarder.

By definition, a hoarder is a person who accumulates things and hides them away for future use. An information hoarder does exactly that, but with research.

Sally is a passionate self-employed nutritionist who absolutely loves to search and gather information to help her clients improve their health and wellness. Sally believes the information she gathers is extremely important to her business and getting rid of the piles will mean throwing away years of research.

Her library, once a bookshelf, are now piles on the floor and bed. Binders hold her clippings and her computer hard drive is bursting with information.

Her physical life is cluttered with paper. Her computer and email inbox are cluttered with articles and junk mail. She has a hard time finding what she's looking for- and yet, she can't let go.

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